Common questions
Quick answers to what brand owners ask most while setting up Plain Jane, and fixes for when something doesn't show.
Short answers, each with a link to the page that covers it in full.
The editor
The editor shows "Activate your Plain Jane licence".
Enter this store's address (it ends in .myshopify.com) in the licence activation form, then reload the editor. If you activated before, check you used this store's address and not another one's. The lock covers only the editor. Your live store and your shoppers are never affected. See Installing the theme.
I changed a setting and the store didn't change. Press Save in the editor. The preview shows changes as you make them, but shoppers only see them once saved, and only after you publish the theme. While Plain Jane is a draft, your live store keeps your old theme.
A section shows grey line drawings. Those stand in for pictures you haven't chosen yet. Pick your own picture in the section or block. Some sections show the drawings to shoppers too until you do, so fill them in before you publish.
I see products in the editor that shoppers won't see. Some sections fill themselves with sample products in the editor so you can style them, such as search results before anything is searched. Shoppers see only your real content.
Things that don't show
The email popup doesn't open for me. Each visitor sees it once. After you close it or sign up, your browser remembers. Open your store in a private window to see it as a new visitor. It never shows on the password page. See Collect emails with a popup.
The preloader played once and then stopped. Show once per visit is on to start, so a visitor sees it once per visit. Turn it off to play it every time. A splash page is the other way round: it shows every time until you turn Show once per visit on. See Preloaders and splash pages.
The music player doesn't show on my phone. Music players are for computers to start. Turn on Show music players on phones in Theme settings under Experimental. See Add music to your store.
Nothing moves on my store. Shoppers who turn on Reduce Motion on their device see no animations, whatever you set. Check your own device's setting. See Animations.
Smooth scrolling doesn't feel any different. It works only with a mouse on a computer. Safari, phones, tablets and the editor always scroll as usual. Preview your store in another browser to feel it.
The currency and language picker doesn't show. It only appears once your store sells in more than one country (Settings, then Markets) or has a second published language (Settings, then Languages). See Show the currency and language picker.
A collection tile says "Shop now" but goes nowhere. The home page tiles start without a collection. Select each tile and choose one of your collections.
Shopping
How do I turn off the slide-out cart? In Theme settings, open Cart and turn off Use a slide-out cart. The bag icon then opens the cart page. See Cart.
My color options show as plain buttons, not color dots. Colors start as buttons so every store works with nothing set up. To show real colors, see Set up color swatches.
My accordion rows say the same thing on every product. Text typed into a row in the editor shows on every product. Connect the row to a product field instead. See Give each product its own accordion text.
Where do email signups go?
To your Customers list in Shopify admin, tagged newsletter and marked as agreeing to email marketing. See Collect emails with a popup.
Before you turn on Experimental settings
Keep the page alive between links makes pages change faster and keeps music playing, but apps may stop working after the first page, and analytics and ad tracking may count only that first page. Leave it off if you run ads or rely on apps. See Experimental.